Job Description
Technical Requirements
- Understand the needs of customers, their urgency to have issues resolved so that their environments are stable and fully productive.
- A logical approach to problem-solving and troubleshooting technical problems
- A desire for learning new technologies and a willingness to understand how to utilize them in a customer-facing environment.
- Experience dealing with various global customers/partners, maintaining and establishing a relationship with them while keeping them up to date with all relevant open issues and on-going projects
- Able to handle escalations with demanding customers at a technical and management level
- Ability to communicate with other technical and non-technical stakeholders to explain the nature of technical issues
- Ability to research problems and document their solutions
- Demonstrated ability to manage time efficiently, balancing competing priorities
- Available for on-call, after-hour rotations, or holidays with prior notice
- Experience mentoring and coaching junior team members
- Demonstrable experience of Linux and Windows operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
- Demonstrable experience of IaaS/Cloud Infrastructure (e.g., Google Cloud Platform, Azure, AWS, OpenStack, vSphere, etc.)
- Understanding software development practices and tools, GIT, Continuous Integration/Continuous Delivery
Nice to have
- Exposure to OSS technologies such as Cloud Foundry, the Spring Framework, RabbitMQ, Redis, Tomcat and Geode/Gemfire.
- Understanding of Databases such as Postgres, MySQL and other NoSQL databases.
- Exposure to Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.
- Reading, understanding and making changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, and especially .NET and/or Java
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