2021, 2020 & earlier Batch – Software Engineer

Job Description

Role : L1 support

Location : Navi Mumbai

Who are we looking for?

A L1 support to manage a critical project for one of our biggest client in banking domain.The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications .

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Technical Skills: 

 First level SPOC for application related queries and issues from end users.

 Solving service desk tickets.

 Analysing end user’s queries over telephonic conversation to understand issue more clearly

 Replying Mails receved from end users/ circle admins.

 Sending daily IT risk management report to client.

 Generating various reports (daily, weekly, fort-nightly, Monthly, Quarterly and AnnualLy) from the system using SQL queries, validate and share.

 After analysing issue in service desk or mail, if needed corrections have to be done in database through proper channel.

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 Making service desk monthly report and daily report.

 If issue is not understanding then it must be discussed with L2 and L3 team for quick resolution.

 Updation and maintenance of User Manual and Standard Operating Procedure documents with continuous modifications in various programs of the application.

 Good verbal and written communication skills in English and Hindi.

 Good hands on experience in Oracle Database and writing SQL Queries.

 Prior Customer Help desk experience is strongly desired.

 Knowledge in MS office.

 Knowledge in core java/ADF is added advantage.

 Knowledge in PL/SQL is added advantage).

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Process Skills: 

 Capable of analyzing requirements 

 Develop and peer review of LLD (Initiate/ participate in peer reviews)

 Participate in discussion with business stake holders

 6 days working for SBI project.

 Only male candidates are required

Behavioral Skills :

 Resolve technical issues of projects and Explore alternate designs

 Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

 Effectively collaborates and communicates with the stakeholders and ensure client satisfaction

 Train and coach members of project groups to ensure effective knowledge management activity.

Certification: Good to have

Skills

PRIMARY COMPETENCY : Production Support PRIMARY SKILL : Production Support PRIMARY SKILL PERCENTAGE : 100

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