IAM Systems Engineer

IAM Systems Engineer
Haryana
February 2, 2024
Full Time
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Job Description

Batch – 2024, 2023

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Check CS FOR ALL Mentorship Program Here – https://csforall.in/mentorshipprogram/

Responsibilities:

  • Owning the product vision, strategy, and roadmap for collaboration for our IAM products
  • Implementing IAM framework on Azure AD (role-based access control, PIM, identity entitlement fundamentals, access recertification)
  • Knowledgeable in Identity Governance administration
  • Design, develop, test, implement, and integrate Identity and Access Management (IAM) systems and solutions. Ensure that solutions protect information resources against unauthorized use, inappropriate degrees of access, disclosure, damage and/or loss.
  • Identify, analyze and resolve system design weaknesses. Troubleshoot and manage the resolution of issues related identities, systems, access, accounts, authentication, authorization, entitlements, and permissions. Determine and recommend the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization.
  • Ensure the maintenance and monitor IAM systems. Troubleshoot, support and resolve system incidents, problems and changes, as required.
  • Design reusable strategies, decisions, service components, libraries and frameworks to support enterprise-level IAM services.
  • Plan and live deployment of IAM turnkey solutions including onboarding of client applications
  • Provide level 3 support and coordinate as needed with the technology vendors (performing diagnosis on incidents, implementing standard changes to the infrastructure)
  • Produce IAM technical documentation such IAM detailed design, configuration guides etc.
  • Move and sync data between SaaS and identity apps by building integrations and using existing APIs (provisioning/de-provisioning).
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
  • Work with IT Management to constantly monitor and improve the delivery of IT
  • systems and support.
  • Collaborate with engineering and security teams to coordinate IT policies
  • Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff
  • Work with Security, PeopleOps, and Business Operations to develop automated onboarding and offboarding processes
  • Participate in general IT operations and user support
  • Build and maintain cross-functional relationships with internal teams to drive initiatives
  • Plan and implement systems automation as required for better efficiency
  • Oversee and provide operations support including account management, workflow, log analysis, troubleshooting, and service optimization
  • Develop system monitoring and support automation to enhance and scale the quality of support

Check CS FOR ALL Mentorship Program Here – https://csforall.in/mentorshipprogram/

Why You’ll Love Sprinklr:

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Check CS FOR ALL Mentorship Program Here – https://csforall.in/mentorshipprogram/