Fix-a-Thon 2022

Job Description

A National level Hackathon for final year engineering students to learn and upskill by getting mentored by Microsoft Subject Matter Experts (SMEs). Our objective is to accelerate growth and foster industry relevant skills for success

Job number : 1382319

​​​​​​​Working to provide a seamless customer experience across all products provided through the best of technology and people focused on customer delight.

We listen and learn about our customers and their businesses with a beginner’s mind. We bring solutions that meet their needs and innovate further to surprise and delight them.

We are CE&S

Every day and all over the world, billions of people and organizations choose Microsoft.

Microsoft Customer Experience & Success (CE&S) is on the frontlines. We work seamlessly across Microsoft to respond to customer requests, solve unique problems, support the creation of transformative technologies, and uphold our brand promise to enable every person and every organization on the planet to achieve more

Phase 1
Registration & Launch
When – Register before 16th Sept 2022 by 2 PM

Register as individual – Complete your application by Clicking here

We will notify you via email if you are shortlisted in this phase & shall be invited for a launch webinar on 21st Sept 2022

All shortlisted candidate shall undergo GD round for screening 

Phase 2
Hackathon Phases
When – 29th Sept 2022

Part 1 
Individual Break fix  Challenge (Troubleshooting the given case)

Part 2
Hackathon 
Teams will be formed by us who will hack together

Phase 3
Semi final & Final
When – 13th – 15th Oct

Shortlisted teams will qualify to the Semi final round for presentation 

Teams who have nailed their semi final shall be invited for the final round

Internship at Microsoft

• You will work on cutting-edge technologies at Microsoft.

• The team will rely on your skills and insights to help solve complex customer problems

​​ . Get the opportunity to work on real time customer scenarios and have fun along the way.

Internship Duration 3 months: April – June 2023.

If you choose to apply, you should be available for a 3-months internship in this period.

Stipend
INR 25,000/- per month

Eligibility Criteria 

• Students who are pursuing BE/B. Tech in CSE/IT/other quantitative branches.

• Year of degree completion: 2023

• CGPA above 8 in the current degree.

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• You should not have participated in any Microsoft hiring event in the last 12 months.

Responsibilities – 

• To most of our customers a support engineer is the face of Microsoft. But what does it take to be the face of Microsoft and do your job well? The role of the support engineer is complex and it requires a passion for customers, a passion for technology and a passion to grow and learn constantly.
• A support engineer does not only resolve a customer’s issue. They resolve the customer’s issue and build loyalty with the customer. Each customer that they help is an opportunity to create a loyal customer and for that customer to in-turn become an ongoing Microsoft advocate. We are looking for engineers who can demonstrate the ‘trusted advisor’ mindset and believes in providing high-quality experiences to our customers.
• A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
• Support Engineers Individuals is required to have advanced communication and problem-solving skills and will be working in a global technical support environment thats would need to work in diffrent Shift timing.

Do you have what it takes to be a Support Engineer?

Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email, or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They are part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, they own and manage the customer experience over the phone and Web. When needed, they collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management