Explore Microsoft: Support Engineer Intern Opportunities for Students and Graduates, Portugal

Software Development

Portugal

September 26, 2022

Internship

Apply Now

Job Description

Start date January 2023

Every year, we welcome thousands of university students from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.

Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes

We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connections, executive engagement, and memorable events.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

Start date January 2023

Fulltime OR Part-time possible

Support Engineer Intern

Support Engineers (SE) deliver unique value by solving highly complex and critical customer problems and contributing to product quality enhancements. They deliver technical excellence to customers, coupled with exceptional customer service. Support Engineers collaborate with customers and internal stakeholders as trusted advisors, leveraging their expertise to enable customer success, and creating self-help assets to broadly reach more customers.

Responsibilities:

Applies subject matter expertise to case-wellness processes to ensure that customers remain well informed throughout the support engagement.
Obtains specific certifications or equivalent to prove technical knowledge and develop their area of concentration.
Understands and uses proper escalation channels for product improvement.
Resolves or escalates multiple and varied customer issues.

Qualifications

Currently pursuing or have completed bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships. 
Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
At least one year of experience with VB, C/C++/C# and/or XM.
Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
Excellent verbal and written communication, analytical and presentation skills.

Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.