Choose the issue that matches what happened. We’ll tell you exactly what to send and who to contact.
Pick the closest option. The next step will appear on the right.
Send the UTR or a full payment screenshot. Add the name and phone number used during enrolment so we can match the payment and activate your access.
That usually saves a round of follow-up questions.
Use this page when a payment has gone through but something still needs a person to check it.
Verify your payment becomes much faster when the transaction can be matched to the correct learner immediately.
A refund isn’t automatic. We first check the payment, your access status, the reason for the request and the terms that apply.
Include the payment proof, your full name, phone number and one line explaining what happened.
No. Wait until the first payment shows a final success or failure status. If money was debited and nothing changes, send us the UTR.
Send both UTRs or screenshots, plus the name and phone number used during enrolment.
It depends on your bank and payment method. We’ll confirm once the refund has been initiated from our side.
No. We will never ask for your OTP, UPI PIN, card PIN or bank password.
A full screenshot and the correct enrolment details help us respond faster.
